Refund Policy

Initial Purchase of SafeBytes

The initial purchase of SafeBytes software is backed by a 30 day unconditional money back guarantee. If for any reason a customer chooses have their purchase refunded within 30 days of purchase, they may do so by any of the three methods listed below:

• Contacting the SafeBytes Support desk to request the refund; or,
• Sending a request via email to support@safebytes.com; or,
• Sending a letter via mail to: SafeBytes Software, ATTN: Customer Care, 265 S. Federal Hwy, #344, Deerfield Beach, FL 33441

Customers are required to provide any one of the following pieces of information in order for our customer care team to successfully submit a refund request:

• The order number as provided in the emailed receipt; or,
• Their SafeBytes license key as provided in the email receipt; or,
• The email address used at time of registration; or,
• Their full name used during purchase, accompanied by the purchase date.

In the event that purchase identification information provided by the customer does not match a corresponding purchase of SafeBytes, the customer may be asked to provide secondary methods of purchase identification to locate their order and process the refund.

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Last Updated: June 28, 2022